shipping
DOMESTIC SHIPPING (THAILAND)
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• We offer free complimentary shipping on all orders, via EMS service.
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• Please allow us to prepare and dispatch your order within 2-4 business days.​
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• Once shipped, tracking information will be provided via your order channel (LINE OA/Email).
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• Pre-order items usually take 10–20 days. However, we recommend inquiring with us directly for the most accurate timeframe regarding your order.
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INTERNATIONAL SHIPPING
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• We currently ship to select countries only. Please contact us directly at info@koays.com.
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Please ensure to check your delivery address before placing the order.
Once your order has been processed, we are not able to change the delivery address.
returns & exchanges
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​We currently do not offer returns for a full refund.
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Size exchanges only (subject to availability).
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Size exchange requests must be submitted within 7 days of receiving your order.
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To initiate a size exchange, please contact us via your order channel (LINE OA/Email) with your order number.
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The item must be returned in its original, perfect condition, with all packaging intact. Any signs of wear, including marks on the soles, will be considered unacceptable.
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KOAYS reserves the right to reject returns that do not meet these conditions. If rejected, the item will be shipped back to the original address, and the exchange will not be processed.
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Customers are responsible for all return shipping costs.
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